Terms & Conditions

Last updated: 25.06.2026
These Terms & Conditions (“Terms”) govern your use of the website
instituteofetiquette.com (the “Website”) and the purchase of online courses and services
offered by the Institute of Etiquette & Protocol. By using the Website or purchasing a
course, you agree to these Terms.

Please read these terms and conditions carefully before using our website and services.

1. General Provisions

The Website and its services are operated by S.R.L. “INSTITUTE OF ETIQUETTE & PROTOCOL” (“the Institute”, “we”, “us”, “our”), a company registered in the Republic of Moldova.
• Legal name: S.R.L. “INSTITUTE OF ETIQUETTE & PROTOCOL”
• IDNO: 1025604008316
• Registered address: MD-2009, str. Alexei Mateevici, 82, ap.(of.) 24, mun. Chișinău, Republica Moldova
• Contact email: info@instituteofetiquette.com
These Terms apply to all visitors and customers of the Website. If you do not agree with them, please do not use the Website or purchase our courses.

2. Use of the Website

This Website and its content are intended for informational and personal use only. You agree
not to reproduce, distribute, or modify any part of the Website without our prior written
permission.

You agree to provide accurate information when creating an account or placing an order,
and to keep your account login credentials secure. You are responsible for activity that
takes place under your account.

3. Courses & Services

The Institute offers online, self-paced training courses in etiquette and protocol,
delivered digitally through the Website.

Each course page describes the course in detail, including its content, the key
competencies covered, any CPD accreditation and credits, and the price. Course materials
are delivered as online video lessons and supporting materials, accessed through your
account after purchase. There is no physical product and no physical shipment.

We aim to keep all course descriptions accurate and up to date. Course content, structure,
and pricing may be updated from time to time; the price applicable to your purchase is the
price displayed at checkout at the time of your order.

4. Placing an Order & Payment

To purchase a course, you select the course and complete the checkout process on the
Website. During checkout an account is created for you so that you can access your
purchased courses.
• Prices and currency. All prices are displayed on the Website and charged in US Dollars
(USD). The total payable is shown at checkout before you confirm your order.
• Acceptance of Terms. Before completing payment, you must confirm that you have
read and agree to these Terms & Conditions by ticking the acceptance box on the
checkout page.
• Payment method. Payments are made online by bank card (Visa / Mastercard) and are
processed securely through the maib e-commerce payment gateway.
• Order confirmation. After a successful payment you will receive an order confirmation
by email containing the key details of your purchase (order number, merchant and
website name, amount, currency, payment date, and a description of the items ordered).
The same order details are also displayed on the confirmation page shown after
payment.

An order is considered complete once payment has been successfully processed and
confirmed by the payment gateway

5. Delivery & Access to Courses

Because our courses are digital services, there is no physical delivery.

Upon successful payment, access to your purchased course is granted immediately and
automatically. You can access your course at any time by logging into your account and
opening the My Courses area of the Website. Access is provided for unlimited time.

If for any reason your access is not granted after a successful payment, please contact us
using the details in Section 11 and we will resolve it promptly

6. Refunds & Cancellations

Because course content is digital and access is granted immediately upon purchase, the
following applies:

Online courses. You may request a refund within 14 days of purchase, provided you have
not completed more than a substantial portion of 20% of the course. To request a refund,
contact us at the email in Section 11 with your order number. Approved refunds are returned
to the original payment card through the maib gateway within 5-7 business days.

Private sessions and in-person services (where applicable). Bookings must be made in
advance. If you need to cancel or reschedule, we kindly ask for at least 24 hours’ notice.
Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee, as
agreed at the time of booking.

We reserve the right to decline a refund request where the course has been substantially
completed or where these Terms have been breached.

7. Intellectual Property

All content on this Website — including text, images, logos, and course material — is the
property of the Institute of Etiquette & Protocol and may not be used, copied, or replicated
without our written permission. Purchasing a course grants you a personal, non-transferable
right to access the course content for your own learning; it does not transfer ownership or
any right to redistribute the material.

8. Personal Data Protection & Privacy

We are committed to protecting your personal data and processing it lawfully. Personal
information you provide (such as your name, email, and billing details) is used to process
your order, create and manage your account, deliver your courses, and communicate with
you about your purchase.
We do not receive or store your full card details. Card data is entered and processed
securely by the maib payment gateway, in accordance with international payment-security
standards.
For full details on how we collect, use, and store your data, please refer to our Privacy
Policy.

9. Payment Security

Online payments are processed through the maib e-commerce gateway using a secure
connection and 3-D Secure authentication where applicable. The Website is served over a
secure (HTTPS) connection. Card payments are handled by maib and the International
Payment Systems (Visa / Mastercard); the Institute does not have access to your full card
number

10. Limitation of Liability

While we aim to provide accurate and up-to-date information, we make no guarantees or
warranties regarding specific results or outcomes from our courses or services. To the
extent permitted by law, the Institute of Etiquette & Protocol is not liable for any direct or
indirect damages arising from use of the Website or participation in our courses or services.

11. Contact Details

If you have any questions regarding these Terms, your order, course access, or a refund,
please contact us:
• Company: S.R.L. “INSTITUTE OF ETIQUETTE & PROTOCOL”
• IDNO: 1025604008316
• Registered address: MD-2009, str. Alexei Mateevici, 82, ap.(of.) 24, mun. Chișinău, Republica Moldova
• Email: info@instituteofetiquette

12. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes
will be posted on this page with an updated effective date. Your continued use of the
Website after changes are posted constitutes acceptance of the revised Terms